Panic Button Security Software
FAQ



   Do you have physical USB buttons?

Yes, and once the USB physical button is clicked an alert is created. The USB button client runs as a service, called Panic-Button, so the PC only needs to be powered on, and a user does NOT have to be logged into Windows. We sell two types of physical buttons. For $40.00 we have a non-illuminated button, and $50.00 for an illuminated button.


   How do I install and use Green Panic Button?

There is an easy to follow setup guide here - Setup Guide, and the user manual here. We are also always available by email on our Contact Us page. Support is always free, before and after purchase.


   Once purchased are there any recurring fees?

No. There is a onetime license fee, and never any others fee, or charges. Updates are also free. If you want to purchase more USB physical buttons there would be charge for them. We also provide technical support free of charge for all of our products.


   Is any part of this software hosted on the cloud?

No. All apps are installed on your pc's, and nothing communicates with us in any way. The desktop button, USB physical button, and the admin popup alert application communicate only over your internal network. The optional email server application which emails alerts as they happen is the only application that will need internet access in order to email, but you can use your own SMTP email settings if you prefer.


   Can we backup the database?

Yes. There is a database backup and restore feature under the Properties menu in the Admin Console application.


   How do we purchase the software?

On the Green Panic Button product page there are multiple Buy Now links. Choose the license file for the number of pc's you want and click it. The Buy Now link will open PayPal where you can pay by credit card. You do NOT need a PayPal account to pay. Once payment is made we will send your license file to import into the Green Admin Console application, look for the little green icon in your system tray, with the database backup and restore feature under the Properties menu. Once you import this file the Panic Button will be registered for good. Only the server needs to registered. Workstations do not need any registration.


   What happens if our server PC needs to be replaced?

If you need to replace the server PC, download the latest installer zip file from the main product home page. If possible backup database on old server. After installing, either restore your database from the old server, or if you do not have a backup then import your license file into the Green Admin Console application, look for the little green icon in your system tray, with the database backup and restore feature under the Properties menu. If you have lost the license file just contact us so we can email it to you.


   Where are you located?

We are located in West Palm Beach, FL - U.S.A. All software, and hardware are made in the U.S.


   How do I clear an active alert?

Click on the alert popup window, and a login window will appear default username is "admin". Login and the Admin Console application will be shown. Double click the alert in the list and enter what type of action was taken. After updating the popup alert will stop alerting on any PC running the admin console popup application.


   Do I need a special computer for the database server?

No, any Windows PC on your network will work. The Server just needs to always be on.


   How does Green Panic Button work with firewalls?

During installation Green Panic Button automatically configures Windows Firewall (if present) with the necessary exceptions, and if uninstalled the firewall exceptions will be removed. However, if a 3rd party firewall is being used the system administrator must manually create the exception. If so open TCP Port 3306 on the database server PC.


   How do I import the license after purchase?

After you purchase a license, we will be email you a link to download your license file. This license file will turn your trial version into a permanent version. You do NOT have to reinstall anything. To import the license file download the file and open the Green Admin Console application, look for the little green icon in your system tray, then click the database backup and restore feature under the Properties menu. Once you import this file the Panic Button will be registered for good. Only the server needs to registered. Workstations do not need any registration.


   Can I have the Desktop button, Admin Popup app, and the USB physical button all on the same pc?

Yes. All of these apps can run at the sametime, on the same computer. There is also an option to not have the popup alert on the same computer that created an alert. If the agitator was in front of you, and you created an alert you can configure the alert popup beforehand to appear on all the other computers except your pc.


   Do I have to buy the physical buttons?

No. The physical USB connected buttons are not required. They are an additional way to create an alert. The advantage of the buttons is that they can be located away from a pc, and an alert can be created even when the pc isn't logged into. USB cable extensions can be used to extend the cable up to 30 feet from the PC. The pc does have to be powered on. You can also have more than one USB button connected to the same pc.


   What is your Mission Statement?

Description

Located in Palm Beach County Florida, Service Master Software the makers of Code Gray Panic Button is a software development company providing software and hardware solutions to government, schools, and commercial businesses.



Mission Statement

Code Gray Panic Button was developed to provide a quality, and reliable way of notifying any and all employees of a dangerous situation all at an affordable price. To realize this vision we created an alert system utilizing the customers existing local area network with our on screen buttons, USB physical buttons, and email/text to alert employees of an incident in the building. We make it affordable by having a onetime site license fees along with free lifetime support, and updates. All of our software and hardware was developed right here in Florida.